Welcome to the go-to place for getting your answers to our more commonly asked questions. If your question is not on this page, we’re happy to answer it! Get in touch via our Contact Us web page, and we’ll try our best to help.

General Frequently Asked Questions

It is with disappointment and sadness, that we announce that AVCon: Adelaide’s Anime and Video Games Convention will not be going ahead in 2022 as a large event. There were many factors that Team AVCon had to take into account which led to this decision. They were mainly:

  • If we had to unexpectedly cancel again due to fluctuating COVID restrictions, would we, as a not-for-profit organisation, run solely by volunteers be able to financially recover (as the past few years have put a financial strain on us).
  • The safety of our staff, attendees, volunteers, vendors, guests and artists. AVCon works with various charities, and councils and caters to those who have either pre-existing conditions or are immunocompromised.
  • As much as we would love to put on a convention with 20,000+ attendees, we also have to take into consideration if it would be safe for our attendees and staff given the uncertainty we are still facing with COVID.

AVCon 2022 will instead be the year where we will run mini-events and focus on reconnecting with communities, both regional and metropolitan. Our goal for 2022 is to give back to the community, reconnect with our attendees, and run smaller events like our most recent Fringe Artist Market and gaming tournament. We have high hopes that we will be able to run our usual large event in 2023 and look forward to seeing you all there. In the meantime, we have new and exciting mini-events coming your way throughout the year, exclusive content and collaborations with some of your favourite guests and local businesses. Keep checking out our socials to keep up to date with AVCon 2022. We thank you for your continued support and look forward to seeing you all at our new and exciting mini-events this year.

No date, venue or formal announcement has been made yet. Team AVCon is working hard behind the scenes to bring you the next big event, but until then, keep up to date with our latest updates on our social media pages.

AVCon After Dark – Late Edition Questions

AVCon After Dark – Late Edition is an age-restricted event. AVCon After Dark will be held at a licensed venue that will be serving alcohol – therefore all attendees will need to have photo identification that is up-to-date with the person’s date of birth for entry into the venue.

Unfortunately, pre-registration for the event has sold out. That means we will not be selling tickets at the door.

We understand the popularity of this event has meant a few people have missed out on tickets. Unfortunately, we are unable to sell more tickets as we are limited by venue capacity. However, we encourage you to reach out to our social media team either on Facebook or Instagram so we can add you to our waiting list. In the circumstance, a ticket is refunded prior to the event, the next person on the waiting list will be offered to buy the ticket.

We understand some people may sell their tickets outside of our official ticket channel, however, Team AVCon is not liable for any issues that may arise as it would be a private sale.

Things change and that’s ok! You will be able to refund your ticket via the ticket purchase website Humanitix until Friday, July 1st 2022. After this date, you will need to reach out via email to [email protected] and we can process your refund.

AVCon After Dark – Late Edition accepts the Companion Card. The Companion Card holder will need to send an email to [email protected] prior to purchasing tickets and we can help.

Please ensure you bring your Companion Card to gain entry to the event. Otherwise, you may be denied entry to the event.

The AVCon Store

We’ve brought the AVCon festival merchandise table online through our online store. The AVCon Store is the go-to place for all things AVCon merchandise. We’re currently working on some fantastic items (both physical and digital) that we can’t wait to show you.

Some of our products are collaborations with our charity of choice, Game on Cancer. You can learn about who we partner with at our About Team AVCon page.

The AVCon Store accepts all major credit and debit cards through Stripe. Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security. You can rest assured that your payment information is safe and secure.

At present, we do not accept bank transfers, cash, Paypal, Afterpay, or other payment plan service providers.

Orders are shipped Australia-wide through Australia Post every Wednesday. After receiving your order and it is posted, you can expect your order in 2-3 business days.

Please note that our shipping guidelines are based on the estimated arrival time from the dispatch date, not the date your order is placed. If you have any issues with your order, please don’t hesitate to contact [email protected], and we’ll be in touch.

We will not accept returns on items. If you receive your order and an item is faulty or incorrect, please don’t hesitate to contact [email protected], and we’ll be in touch.

AVCon 2021

Unfortunately, due to the ongoing pandemic, the AVCon July Festival for 2021 was cancelled. We here at Team AVCon found it very difficult to make this decision, especially so close to the July event, however, we thought it would be in the best interests of the wider community. At the present, Team AVCon is monitoring the COVID-19 situation and ongoing restrictions in South Australia prior to us announcing the next AVCON

No. All ticket purchases for the AVCon 2020 and AVCon 2021 Festival weekend were fully refunded and are therefore no longer valid. If you believe you may have not received a refund for either of these events, please complete the Contact Us form, and we will be in touch.