Frequently Asked Questions

Keep an eye out on this page as we add more commonly asked questions and answers as the next festival approaches.

If your question is not on this page, we’re happy to answer it! Get in touch via our Contact Us page, and we’ll try our best to help.

General FAQs

Is AVCon cancelled?

Unfortunately, due to the ongoing pandemic, AVCon 2020 and 2021 have been cancelled. We here at Team AVCon found it very difficult to make this decision, especially so close to the July event, however, we thought it would be in the best interests of the wider community.

Will there be an AVCon 2022?

Our team is monitoring the situation, and we are hopeful that AVCon can make a return once the ongoing pandemic is contained. In the meantime, Team AVCon is still working behind the scenes on some things we hope you will enjoy.

What are the dates for AVCon?

Currently, no dates have been announced for AVCon. Every year, we strive to have the festival weekend in July as is tradition. Keep an eye out on our social media or sign up for the AVCon newsletter to get the latest updates.

What venue will AVCon be held at?

Currently, the venue for the next AVCon has not been announced. Keep an eye out on our social media or sign up for the AVCon newsletter to get the latest updates.

Shop FAQs

What's the AVCon Shop?

After the previous two AVCon festivals were unable to be run, we’ve taken the AVCon merchandise table and made it digital. The AVCon Shop will be the go-to place for all things AVCon merchandise – we’re currently working on some cool items (both physical and digital) that we can’t wait to show you.

All profits from the AVCon Shop sales go towards AVCon’s charity of choice, Cure Cancer.

Who are Cure Cancer?

Cure Cancer funds early-career cancer researchers who are working across all cancers and all areas of cancer research.

Over the past 54 years, Cure Cancer has raised $81.3m to support over 534 lifesaving research grants across all cancer types.

In 2021, Team AVCon has paired up with Cure Cancer to fundraise from several of our events including the annual AVCon Ball. We highly recommend checking out Cure Cancer’s website to learn more about them and what they do. We’re super excited to work together to make a difference.

All proceeds we receive from our AVCon mascot badge sets sales will be donated to Cure Cancer.

Payment Information

The AVCon Shop accepts Apple Pay, Google Pay, credit and debit cards through Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your payment information is safe and secure.

At present, we do not accept bank transfers, cash, Paypal, Afterpay, or other payment plan service providers.

Shipping Information

Orders are shipped Australia-wide through Australia Post every Wednesday. After we have received your order and it is posted, you can expect your order in 2-3 business days.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Refund Policy

We will not accept returns on items. If you receive your order and an item is faulty or incorrect, please contact [email protected] and we’ll be in touch.

Tournament FAQs

Can I bring my PC to AVCon?

Short answer: No. StreetGeek brings a fleet of systems with the latest updates so that tournaments can run efficiently and on time. This is also the most secure option for any systems at the event. We can not be held responsible for any systems brought to the convention outside our officially organised systems.

Is there an entry fee for any of the tournaments?

No. If you hold a valid day pass or weekend pass for when the tournament is being run – you can play in the tournament free of charge.

Can I bring my own controller or arcade stick?

Yes! We provide standard controllers for all tournaments, but if you want to bring in your own controller, that’s perfectly all right. Any third-party controllers with non-standard features like turbo buttons or auto-fire are not allowed. Arcade sticks for fighting games are 100% okay.

Gamecube controllers will be provided for Smash Bros tournaments, but players wishing to bring their own controllers (including Wii Remotes) are encouraged. Please note that any controllers brought by players need to be clearly labelled not to get confused with AVCon supplied equipment. It is a player’s responsibility to ensure the safekeeping of their equipment.

Can I use my own account for tournaments?

No, we have a set of accounts for each console and PC for use to allow for a fair and competitive playing field.

Why isn’t X game not being played on Y console?

In the lead up to AVCon, we try and source what games are played most on which platform. In this case, we’ll usually choose a system because it fits better with the schedule and whether other systems are already full for tournaments. In some cases, it’s so even that we’ll be forced to choose. But in most cases, it’s because that’s where the player base is.

Are there any age-restricted tournaments?

Yes. Any console games rated MA15+, and our PC tournaments will only be open to people aged 15 and older. Anyone younger who wishes to compete must be accompanied at all times by their parent or guardian.

We require a photo ID for access to any MA15+ areas – this includes drivers licences, proof-of-age cards, and school IDs. R18+ areas will only accept government-issued IDs (so no school IDs).

For access to an MA15+ tournament, a minor under the age of 15 must be accompanied at all times during their stay in the area by an adult (who possesses a photo ID) exercising parental control. They do not have to be a parent, but they need to be willing to be responsible for the child while they are in the area. This is a requirement of South Australian law.

R18+ areas are only open to people aged 18 or older – we do not allow minors to view or play R18+ games, even with the consent of their parents.

How long do tournaments typically run for?

Tournaments can take anywhere between 2 to 4 hours to run. Check the schedule for a rough idea of how long the tournament you’re entering will run. For larger tournaments, organisers will provide a time to return for a smaller seed bracket, or if you’re up first, they’ll let you know when the next bracket is running. When in doubt, ask the tournament organiser on the day.